{"id":15338,"date":"2025-10-10T09:10:15","date_gmt":"2025-10-10T07:10:15","guid":{"rendered":"https:\/\/multitelgroup.com\/?p=15338"},"modified":"2025-10-10T09:10:16","modified_gmt":"2025-10-10T07:10:16","slug":"multitel-uk-a-consolidated-presence-for-truck-mounted-platforms-and-spider-lifts-in-the-united-kingdom","status":"publish","type":"post","link":"https:\/\/multitelgroup.com\/en\/2025\/10\/10\/multitel-uk-a-consolidated-presence-for-truck-mounted-platforms-and-spider-lifts-in-the-united-kingdom\/","title":{"rendered":"Multitel UK: a consolidated presence for truck-mounted platforms and spider lifts in the United Kingdom"},"content":{"rendered":"\t\t
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From the beginning to growth<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The British branch of Multitel Pagliero S.p.A.,\u00a0Multitel UK Ltd<\/strong>, was officially established in October 2018, with operations starting in January 2019, led by\u00a0Greg Moore<\/strong>, UK & Ireland General Sales Manager, and his colleague\u00a0Ian Thomson<\/strong>, Senior Service Engineer.<\/p>

At the beginning, both mainly worked from home and on the road, until the first depot was acquired in\u00a0Luton<\/strong>\u00a0in September 2019. The location was strategically chosen, just 15 km from central London, close to the airport and the M1 motorway.<\/p>

\u201cThe decision to open a direct branch in the UK was driven by the need to strengthen the Multitel brand\u2019s presence and to develop a true technical service structure for local customers,\u201d<\/em> explains Greg Moore. Before that, sales were handled sporadically by a distributor, without a structured support network: customers struggled to access spare parts and assistance. With the creation of the UK branch and the addition of local engineers, this scenario changed radically.<\/p>

In the past seven years, the branch has experienced steady growth, consolidating sales of new\u00a0truck-mounted platforms<\/strong>,\u00a0spider lifts<\/strong>, and after-sales support throughout the UK and Ireland.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Greg Moore – UK & Ireland General Sales Manager<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Team and organisation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Today, Multitel UK Ltd employs\u00a0seven full-time staff<\/strong>: four service engineers, one administrative employee, and two sales representatives. Connected directly to the headquarters in Manta (CN), Italy, the team has a clear reporting structure: Greg, Alan and Clayton report directly to\u00a0Roberto Marangoni<\/strong>, International Sales & Marketing Director, while the engineers report to\u00a0Luca Rubiolo<\/strong>, Service, Parts & Training Manager.<\/p>

Recruitment focuses on skilled professionals with industry experience, capable of delivering technical expertise and customer care, supported by in-house training to align with Multitel\u2019s standards. The company culture is marked by strong team spirit, collaboration, and open discussion, fostering continuous improvement in customer management.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Activities, services and platforms<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The UK branch offers a comprehensive range of services for Multitel truck-mounted platforms and spider lifts:<\/p>

  • Sales of new truck-mounted platforms and spider lifts<\/li>
  • Technical assistance, warranty services and spare parts supply for new and used platforms<\/li>
  • Support and maintenance also on customers\u2019 used machines<\/li>
  • Training and familiarisation with new models<\/li>
  • Participation in exhibitions and demo events across the UK<\/li><\/ul>

    The most in-demand models on the UK market are mainly\u00a020 to 25-metre working height platforms<\/strong>, including\u00a0HX200EX, MZ250, MJ201, MTE270EX, MJE250 and SMX250.2<\/strong>.<\/p>

    Multitel UK serves a wide variety of customers, from small private companies to major rental firms, including\u00a0Height For Hire, Smart Platform Rentals, GT Access, JMS Ltd, P G Platforms, Affordable Access<\/strong>, as well as maintenance companies such as\u00a0RMLFS Ltd<\/strong>\u00a0and\u00a0Practical Roofing Ltd<\/strong>.<\/p>

    The UK market is characterised by a strong demand for medium-sized truck-mounted platforms, historically less focused on higher working heights compared to Italy. However, interest in expanding Multitel\u2019s range is steadily growing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Success stories and results<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Among the most significant achievements, Greg Moore highlights:<\/p>

    • The growth of customer fleets, for example\u00a0GT Access Ltd<\/strong>, which expanded from just a few machines to a fleet of around 20 Multitel platforms<\/li>
    • Securing strategic new contracts, such as the supply of\u00a018 units to Tui Airlines<\/strong>, including 11 MJ201 and 7 MS100<\/li>
    • Building long-lasting relationships of trust with customers, thanks to fast technical assistance and reliable after-sales support, which remain the true strengths of the branch<\/li><\/ul>

      The adaptability and dedication of the UK team emerged right from the beginning, when newly hired Greg and Ian solved a fault on a demo MZ250 in the pouring rain, facing technical issues and unexpected challenges but ultimately fixing the machine and resuming their demo tour.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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      Work philosophy and future vision<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Multitel UK fully embraces the\u00a0MiM \u2013 Made in Multitel<\/strong>\u00a0philosophy, the common thread that connects all the company\u2019s facilities: innovation, quality and reliability, applied daily in every task. This approach unites all Multitel people, from Italy to the UK, in a single shared vision.<\/p>

      For Multitel UK, three pillars stand out as priorities:\u00a0listening to customers, understanding their needs, and providing concrete solutions<\/strong>, with a particular focus on service and technical support.<\/p>

      Future goals include:<\/p>

      • Expanding the team with new engineers and sales\/marketing staff<\/li>
      • Growing the fleet of available truck-mounted platforms<\/li>
      • Taking greater advantage of opportunities in the used equipment market, which is still underdeveloped<\/li><\/ul>

        The UK branch maintains close collaboration with the Italian headquarters, with clear processes for orders, accounting and technical support, ensuring rapid responses and effective coordination.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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        Multitel UK: reliability and customer proximity<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        In less than seven years,\u00a0Multitel UK Ltd<\/strong>\u00a0has grown from a small two-person team into a structured and dynamic branch, offering\u00a0sales, technical assistance and training<\/strong>\u00a0of the highest quality on truck-mounted platforms and spider lifts.<\/p>

        A company that combines technical expertise, fast service and strong customer relationships to serve the UK and Irish markets with the excellence and philosophy of\u00a0MiM \u2013 Made in Multitel<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        From the beginning to growth The British branch of Multitel Pagliero S.p.A.,\u00a0Multitel UK Ltd, was officially established in October 2018, with operations starting in January 2019, led by\u00a0Greg Moore, UK & Ireland General Sales Manager, and his colleague\u00a0Ian Thomson, Senior Service Engineer. At the beginning, both mainly worked from home and on the road, until […]<\/p>\n","protected":false},"author":1,"featured_media":15323,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[168],"tags":[],"class_list":["post-15338","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mim-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/multitelgroup.com\/en\/wp-json\/wp\/v2\/posts\/15338","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/multitelgroup.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multitelgroup.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multitelgroup.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/multitelgroup.com\/en\/wp-json\/wp\/v2\/comments?post=15338"}],"version-history":[{"count":7,"href":"https:\/\/multitelgroup.com\/en\/wp-json\/wp\/v2\/posts\/15338\/revisions"}],"predecessor-version":[{"id":15358,"href":"https:\/\/multitelgroup.com\/en\/wp-json\/wp\/v2\/posts\/15338\/revisions\/15358"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/multitelgroup.com\/en\/wp-json\/wp\/v2\/media\/15323"}],"wp:attachment":[{"href":"https:\/\/multitelgroup.com\/en\/wp-json\/wp\/v2\/media?parent=15338"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multitelgroup.com\/en\/wp-json\/wp\/v2\/categories?post=15338"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multitelgroup.com\/en\/wp-json\/wp\/v2\/tags?post=15338"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}